Experience with the Real Estate Agency INDOM: Warnings and Disappointments
The overseas real estate agency “INDOM” in Moscow presents itself as a company with professionals with extensive experience in the field of overseas real estate. They offer a wide range of properties for sale, including apartments, townhouses, cottages, villas, plots of land, hotels, restaurants, income-generating houses, and various investment projects.
Services of INDOM Agency
The company provides the following services:
- Search, selection, and sale of residential and commercial properties.
- Search, selection, and sale of investment projects and businesses.
- Assistance in choosing a construction company for building structures according to the client’s project.
- Consulting on the selection and purchase of overseas real estate.
- Conducting comparative analysis for smart capital investment.
- Legal support at all stages of the transaction.
- Consulting on immigration issues and obtaining residence permits.
- Organization of business tours for viewing properties and receiving consultations.
Problems with Meeting Deadlines
Despite the extensive list of services and promises of professionalism, the deal-making process with INDOM was extremely delayed. Pre-agreed deadlines were not met, leading to additional expenses and inconveniences.
Inadequate Recommendations and Overpriced Commissions
The agent recommended properties with high commissions that did not meet our needs. This indicates that the agency prioritizes its financial interests over the clients’, which is unacceptable for a professional realtor.
Legal Issues and Incorrect Document Handling
Serious legal problems arose during the transaction due to incorrect document handling. This led to additional expenses for legal consultations and complicated the purchasing process. The promised legal support was insufficient.
Lack of Attention and Poor Communication
We encountered a lack of attention to our needs and poor communication. The agent was not properly involved in the transaction process, which negatively impacted our experience. The service quality expectations were not met.
Refusal to Correct Mistakes
Despite all the problems that arose, the agency refused to correct their mistakes or offer a more competent realtor. This indicates a low level of professionalism and an inappropriate attitude towards clients, raising serious doubts about their reliability.
Our experience with the INDOM real estate agency was extremely negative. We spent a lot of time and money but were dissatisfied with their work. Based on our experience, we cannot recommend INDOM and advise potential clients to be cautious and carefully choose their real estate agency.
Conclusion
When choosing a real estate agency, it is important to consider not only promises but also real client reviews. Our experience showed that INDOM does not meet the stated standards and is not willing to correct its mistakes. Be vigilant and thoroughly verify information before making deals with real estate agencies.
If you have similar experiences or want to share your opinion, leave your comments below.
Fadeeva Lyubov
Working with INDOM in Spain to purchase a villa was extremely disappointing. The transaction process dragged on for months, the paperwork was completed with errors, and the agent showed no interest in resolving our problems. We strongly do not recommend this agency.